Most TaskerAsker jobs end with a happy review, but when something goes wrong you need a clear path to fix it. This is exactly what happens when you raise a complaint.
Step 1 — Talk to your tradie first
Most issues are misunderstandings about scope, timing or finish. We strongly encourage raising the issue with your tradie inside the TaskerAsker messaging thread first, in writing, with photos. Many disputes resolve at this step within 24 hours.
Step 2 — Open a formal complaint
If direct discussion does not resolve it, open a formal complaint from the job page. You will be asked to summarise the issue, attach evidence, and indicate the outcome you want (rework, partial refund, full refund). A resolution specialist responds within one business day.
Step 3 — Mediation and milestone holds
For platform-paid jobs, we will hold any unreleased milestone payments while the complaint is investigated. We talk to both sides, review the messaging history, and propose a fair outcome — typically within 5 business days.
Step 4 — Escalation to state authorities
If we cannot resolve it, we will direct you to the appropriate state Fair Trading body — NSW Fair Trading, Consumer Affairs Victoria, the QBCC in Queensland, Consumer Protection WA, CBS in South Australia, CBOS in Tasmania, Access Canberra, or the NT Consumer Affairs office.
Refunds and chargebacks
Refunds for unreleased milestone payments are processed within 7 business days of a resolution decision. For card payments, chargeback rights through your bank are unaffected by using TaskerAsker.