TaskerAsker Trust Centre

Trust is the foundation of every TaskerAsker hire. We connect you with verified tradies, reliable tradesman businesses and trusted tradespeople across Australia — every provider on the platform is checked, every review is tied to a real job, and every payment is protected. This page links the policies that explain exactly how it all works.

How we verify tradies

Every business on TaskerAsker has its ABN checked against the Australian Business Register before they can quote. Where a trade is regulated by state law, we also require licence details. Read how we verify tradies.

Customer guarantee

You only pay when you hire. Quotes are free, jobs can be cancelled before work begins, and milestone payments stay protected until each stage is signed off. See our customer guarantee.

Reviews you can trust

Only customers who have actually hired and completed a job through TaskerAsker can leave a review — so every set of tradie reviews on a profile reflects real work for real Australians. We do not allow purchased, incentivised or anonymous reviews. Review policy.

When something goes wrong

Our complaints and resolution process gets you to a real human within one business day, with clear escalation paths to state Fair Trading bodies if needed. Complaints & resolution process.

Tradie code of conduct

Every provider agrees to our code of conduct before quoting. It covers honesty in pricing, respect on site, dispute handling and grounds for suspension. Read the code of conduct.

Stay safe on a hire

Practical guidance on meeting tradies, paying safely, avoiding scams and protecting your home during work. Visit the safety centre.

Where our data comes from

Every price range, licence reference, ABN check and location dataset on TaskerAsker has a published source and a refresh cadence — read the full methodology and per-source last-refreshed table. Data sources & methodology.

Post a task or read how TaskerAsker works.

About TaskerAsker — the Australian context for trust and safety on TaskerAsker

TaskerAsker is a free, Australia-first marketplace that connects homeowners and renters with verified local service providers. Every provider has their ABN checked before they can quote, their state-issued trade licence is recorded for regulated categories (plumbing, electrical, gas, building) and surfaced on the public profile, and reviews can only be left by customers whose job was booked, completed and paid for through the platform. The result is a quoting experience that filters out the worst of the cold-call cowboys without locking you into a single business.

For homeowners considering trust and safety on TaskerAsker, the practical workflow on TaskerAsker looks like this. You describe the job in plain English, add three or four photos and a rough timeframe, and post it free — there is no obligation to accept any quote and your contact details stay hidden until you choose a provider. Quotes arrive in writing, typically within a few hours during business hours, and each one itemises labour, materials, call-out fees and GST so you can compare like-for-like. You message the providers you want to shortlist, agree on a start date, and release payment in milestones once the work is signed off.

The marketplace covers every state and territory: New South Wales, Victoria, Queensland, Western Australia, South Australia, the Australian Capital Territory, Tasmania and the Northern Territory. Major metro suburbs (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin and the Gold Coast) have the deepest provider supply, but regional towns are covered too — when local supply is thin we surface the nearest matching tradies and indicate the travel-time premium up front, so there are no surprises.

Our trust and safety regime is built on four pillars: identity verification (ABN cross-check, licence cross-check where the trade is regulated), proof-of-work review (reviews tied to completed bookings only, with optional photo evidence), payment protection (milestone payments held until you sign off the work) and post-job moderation (semantic-similarity scans for fake reviews, device-fingerprinting to detect rating manipulation, and a complaints process with clear deadlines). The policies on this page are part of the agreement you accept when you create an account; they apply equally to homeowners and providers.

What to check before you sign a quote for trust and safety on TaskerAsker

Licence number visible on the quote — for regulated trades, the licence must be issued by the relevant state authority (NSW Fair Trading, VBA, QBCC, WA Building Commission, Consumer and Business Services SA, Access Canberra, CBOS or the NT Building Practitioners Board) and current on the date of the work.
Public liability insurance — at least $5,000,000 for residential work; ask for the certificate of currency if the quote is over a few thousand dollars.
GST included or extra — every legitimate quote states this clearly. Vague "price on application" lines are a red flag.
Materials brand and warranty — for fixtures and fittings, ask which brand and what the manufacturer warranty covers versus what the tradie warrants for workmanship.
Payment terms — for jobs under about $3,000 a modest deposit (10–20%) and balance on completion is normal. Larger jobs should run on progress payments tied to defined milestones, never a single up-front lump sum.
Written variations — any scope change costs money. A reputable provider will issue a written variation order before doing the extra work, not after.
Clean-up and disposal — is rubbish removal included, or do you need a skip bin? Demolition jobs in particular are routinely under-quoted when this line item is missing.

Useful next steps for trust and safety on TaskerAsker

Post your job free — describe the work, add photos, receive written quotes from verified Australian tradies.
Browse cost guides — plain-English pricing for every common trade and renovation type.
Use a free cost calculator — get a ballpark before you post so you can sanity-check incoming quotes.
Pre-hire checklists — printable checklists for bathroom renos, end-of-lease cleans, roof repairs and more.
Tradie quote templates — exactly what a complete quote should include before you sign.
Job description examples — how to brief a tradie so the quotes you receive are comparable.
How TaskerAsker works — the full quote-to-payment workflow in seven steps.
Trust centre — how we verify providers, moderate reviews and protect both sides of the market.
Service locations — every Australian state and territory with a TaskerAsker provider footprint.