Contact TaskerAsker

We'd love to hear from you. Whether you're a customer with a question about a posted job, a provider needing help with verification or credit purchases, a journalist working on a story about Australia's local services market, or a business interested in partnership opportunities — get in touch and we'll respond within one business day.

How to reach us

Customer support: use the contact form on this page or sign in and message us from your account dashboard. Most enquiries are answered same-day on weekdays.
Provider support: tradies needing help with ABN verification, credit packs or payouts can also use the contact form. Tag your enquiry as Provider for priority routing.
Press & partnerships: email us via the contact form with the subject line Press or Partnership.

Response times

We answer most messages within 4 business hours during AEST/AEDT business days. Urgent issues affecting an active job (refunds, no-shows, safety concerns) are escalated and typically responded to within an hour during business hours.

Self-serve help

Many common questions are answered in our blog and on the Join as Provider information page. If you want to find a tradie immediately, you can post a task in under a minute and start receiving quotes the same day.

About TaskerAsker — the Australian context for contacting TaskerAsker

TaskerAsker is a free, Australia-first marketplace that connects homeowners and renters with verified local service providers. Every provider has their ABN checked before they can quote, their state-issued trade licence is recorded for regulated categories (plumbing, electrical, gas, building) and surfaced on the public profile, and reviews can only be left by customers whose job was booked, completed and paid for through the platform. The result is a quoting experience that filters out the worst of the cold-call cowboys without locking you into a single business.

For homeowners considering contacting TaskerAsker, the practical workflow on TaskerAsker looks like this. You describe the job in plain English, add three or four photos and a rough timeframe, and post it free — there is no obligation to accept any quote and your contact details stay hidden until you choose a provider. Quotes arrive in writing, typically within a few hours during business hours, and each one itemises labour, materials, call-out fees and GST so you can compare like-for-like. You message the providers you want to shortlist, agree on a start date, and release payment in milestones once the work is signed off.

The marketplace covers every state and territory: New South Wales, Victoria, Queensland, Western Australia, South Australia, the Australian Capital Territory, Tasmania and the Northern Territory. Major metro suburbs (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin and the Gold Coast) have the deepest provider supply, but regional towns are covered too — when local supply is thin we surface the nearest matching tradies and indicate the travel-time premium up front, so there are no surprises.

The fastest way to get a response is to include the booking or quote ID in your message — our support team can pull the full context in one click without going back and forth. For account, payment or dispute issues we reply within one business day. For anything safety-related (suspected unlicensed work, on-site incident, suspected fraud) we triage immediately.

What to check before you sign a quote for contacting TaskerAsker

Licence number visible on the quote — for regulated trades, the licence must be issued by the relevant state authority (NSW Fair Trading, VBA, QBCC, WA Building Commission, Consumer and Business Services SA, Access Canberra, CBOS or the NT Building Practitioners Board) and current on the date of the work.
Public liability insurance — at least $5,000,000 for residential work; ask for the certificate of currency if the quote is over a few thousand dollars.
GST included or extra — every legitimate quote states this clearly. Vague "price on application" lines are a red flag.
Materials brand and warranty — for fixtures and fittings, ask which brand and what the manufacturer warranty covers versus what the tradie warrants for workmanship.
Payment terms — for jobs under about $3,000 a modest deposit (10–20%) and balance on completion is normal. Larger jobs should run on progress payments tied to defined milestones, never a single up-front lump sum.
Written variations — any scope change costs money. A reputable provider will issue a written variation order before doing the extra work, not after.
Clean-up and disposal — is rubbish removal included, or do you need a skip bin? Demolition jobs in particular are routinely under-quoted when this line item is missing.

Useful next steps for contacting TaskerAsker

Post your job free — describe the work, add photos, receive written quotes from verified Australian tradies.
Browse cost guides — plain-English pricing for every common trade and renovation type.
Use a free cost calculator — get a ballpark before you post so you can sanity-check incoming quotes.
Pre-hire checklists — printable checklists for bathroom renos, end-of-lease cleans, roof repairs and more.
Tradie quote templates — exactly what a complete quote should include before you sign.
Job description examples — how to brief a tradie so the quotes you receive are comparable.
How TaskerAsker works — the full quote-to-payment workflow in seven steps.
Trust centre — how we verify providers, moderate reviews and protect both sides of the market.
Service locations — every Australian state and territory with a TaskerAsker provider footprint.