TaskerAsker Privacy Policy

This Privacy Policy explains how TaskerAsker collects, uses, stores and shares your personal information when you use our Australian home-services marketplace. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Account information — name, email address, phone number, suburb and postcode, plus your password (stored hashed).
Job posts and quotes — the descriptions, photos, scope, preferred timing and budget you share when posting a task or replying with a quote.
Messaging content — messages you send through the platform between customers and tradies.
Verification data for tradies — Australian Business Number, business name, state-issued licence numbers (where applicable), identity check results, and optional public liability insurance certificates.
Payment information — billing details processed by our PCI-compliant payment partners. We do not store full card numbers ourselves.
Device and usage data — IP address, browser type, pages visited and approximate location, used to keep the service secure and to improve how the marketplace works.

How we use your information

We use personal information to operate the marketplace — matching jobs to verified tradies in the right service area, delivering quotes and messages, processing payments, verifying ABNs and licences, preventing fraud, moderating content, responding to complaints, and improving the platform. Where you have consented, we also send marketing emails about new features, cost guides and seasonal trade tips; you can unsubscribe at any time.

Who we share information with

We share information only when it is necessary to operate the platform or where required by law. This includes the tradies you choose to send a job to, the customers a tradie quotes to, our payment processors, our identity and ABN verification partners, our cloud hosting providers (located in Australia and the United States), and law-enforcement or regulators where we are compelled to disclose. We do not sell your personal information.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site is used, and improve performance. You can control cookies in your browser settings; turning off non-essential cookies will not stop you posting jobs or hiring tradies.

Storage, security and retention

Personal information is stored on servers operated by reputable cloud providers, with encryption in transit and at rest, role-based access controls and audit logging. We keep your information for as long as your account is active and for a reasonable period afterwards to satisfy legal, tax and dispute-resolution obligations. You can request deletion of your account at any time, subject to those legal obligations.

Your rights under Australian privacy law

You can request access to the personal information we hold about you, ask us to correct anything that is inaccurate or out of date, withdraw consent for marketing, opt out of SMS messaging, and request deletion of your account. We respond to requests within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Children

TaskerAsker is not intended for people under 18. We do not knowingly collect personal information from children, and we will delete any account we identify as belonging to someone under 18.

How to contact us

For privacy questions, access requests or complaints, contact our support team. Read also the Terms of Service, the SMS consent and messaging policy and the Acceptable Use Policy.

About TaskerAsker — the Australian context for trust and safety on TaskerAsker

TaskerAsker is a free, Australia-first marketplace that connects homeowners and renters with verified local service providers. Every provider has their ABN checked before they can quote, their state-issued trade licence is recorded for regulated categories (plumbing, electrical, gas, building) and surfaced on the public profile, and reviews can only be left by customers whose job was booked, completed and paid for through the platform. The result is a quoting experience that filters out the worst of the cold-call cowboys without locking you into a single business.

For homeowners considering trust and safety on TaskerAsker, the practical workflow on TaskerAsker looks like this. You describe the job in plain English, add three or four photos and a rough timeframe, and post it free — there is no obligation to accept any quote and your contact details stay hidden until you choose a provider. Quotes arrive in writing, typically within a few hours during business hours, and each one itemises labour, materials, call-out fees and GST so you can compare like-for-like. You message the providers you want to shortlist, agree on a start date, and release payment in milestones once the work is signed off.

The marketplace covers every state and territory: New South Wales, Victoria, Queensland, Western Australia, South Australia, the Australian Capital Territory, Tasmania and the Northern Territory. Major metro suburbs (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin and the Gold Coast) have the deepest provider supply, but regional towns are covered too — when local supply is thin we surface the nearest matching tradies and indicate the travel-time premium up front, so there are no surprises.

Our trust and safety regime is built on four pillars: identity verification (ABN cross-check, licence cross-check where the trade is regulated), proof-of-work review (reviews tied to completed bookings only, with optional photo evidence), payment protection (milestone payments held until you sign off the work) and post-job moderation (semantic-similarity scans for fake reviews, device-fingerprinting to detect rating manipulation, and a complaints process with clear deadlines). The policies on this page are part of the agreement you accept when you create an account; they apply equally to homeowners and providers.

What to check before you sign a quote for trust and safety on TaskerAsker

Licence number visible on the quote — for regulated trades, the licence must be issued by the relevant state authority (NSW Fair Trading, VBA, QBCC, WA Building Commission, Consumer and Business Services SA, Access Canberra, CBOS or the NT Building Practitioners Board) and current on the date of the work.
Public liability insurance — at least $5,000,000 for residential work; ask for the certificate of currency if the quote is over a few thousand dollars.
GST included or extra — every legitimate quote states this clearly. Vague "price on application" lines are a red flag.
Materials brand and warranty — for fixtures and fittings, ask which brand and what the manufacturer warranty covers versus what the tradie warrants for workmanship.
Payment terms — for jobs under about $3,000 a modest deposit (10–20%) and balance on completion is normal. Larger jobs should run on progress payments tied to defined milestones, never a single up-front lump sum.
Written variations — any scope change costs money. A reputable provider will issue a written variation order before doing the extra work, not after.
Clean-up and disposal — is rubbish removal included, or do you need a skip bin? Demolition jobs in particular are routinely under-quoted when this line item is missing.

Useful next steps for trust and safety on TaskerAsker

Post your job free — describe the work, add photos, receive written quotes from verified Australian tradies.
Browse cost guides — plain-English pricing for every common trade and renovation type.
Use a free cost calculator — get a ballpark before you post so you can sanity-check incoming quotes.
Pre-hire checklists — printable checklists for bathroom renos, end-of-lease cleans, roof repairs and more.
Tradie quote templates — exactly what a complete quote should include before you sign.
Job description examples — how to brief a tradie so the quotes you receive are comparable.
How TaskerAsker works — the full quote-to-payment workflow in seven steps.
Trust centre — how we verify providers, moderate reviews and protect both sides of the market.
Service locations — every Australian state and territory with a TaskerAsker provider footprint.