Every provider on TaskerAsker agrees to this code when they activate their account. It is short, plain-English, and binding.
Quotes must be specific, itemised where reasonable, and reflect the work you actually intend to do. Bait pricing — quoting low to win the job and inflating the invoice on completion — is grounds for immediate suspension.
Tradies must be punctual, communicate delays, treat the home and the homeowner with respect, leave the worksite tidy, and never work outside agreed scope without written approval.
All work must comply with state and territory licensing requirements, the National Construction Code, relevant Australian Standards, and council approvals. Tradies are responsible for their own insurances.
Once a customer has been introduced through TaskerAsker, tradies must not pressure them to pay or communicate off-platform to avoid review and protection systems. Repeat offences result in removal.
Soliciting fake reviews, retaliating against negative reviews, threatening customers, or refusing to engage in good faith with our resolution process are all grounds for permanent removal.
TaskerAsker can suspend an account for a confirmed code breach, an active state-authority complaint, repeated customer complaints, or any conduct that brings the platform into disrepute. Suspended accounts have a written right of reply.
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A home-services marketplace is unlike most online platforms — the transaction ends with a stranger inside your home, on your roof or under your sink. The TaskerAsker tradie code of conduct exists so every Australian homeowner knows exactly what behaviour is expected from a verified provider, and so every tradie knows the standards they sign up to when they take a lead. It is short, written in plain English, and binding — there is no fine print and no tier where the rules quietly relax for higher-spending accounts.
Enforcement is handled by the TaskerAsker resolution team. We monitor reviews and dispute volumes for early-warning patterns, investigate every formal complaint within one business day, and act on confirmed breaches with proportionate consequences — written warning, lead-credit refund to the customer, account suspension while we investigate, or permanent removal for serious or repeated breaches. Decisions are explained to both parties in writing, and suspended accounts have a written right of reply before any permanent action.
A tradie operating under this code will arrive when they said they would, bring the materials and equipment they quoted for, walk through the scope before starting, communicate any change of scope in writing before doing the work, leave the site clean, provide an itemised invoice on completion, and engage in good faith if anything needs follow-up. If any of those expectations are not met, you can open a formal complaint — a real human on the resolution team responds within one business day.
The code is not one-sided. Customers using TaskerAsker also commit to respectful communication, accurate job briefs, safe site access, working amenities (water, power, parking) and timely payment of agreed milestones. Tradies are entitled to a safe worksite and to leave a site where conditions are unsafe or where they are subjected to abuse — with quote-stage work compensated. The full acceptable-use policy covers customer conduct in the same plain-English style as this page.
Post a task for free and receive up to three quotes from verified Australian tradies — every one of whom has agreed to this code. Run a trade business? Join TaskerAsker as a provider to start receiving leads in your service area on no-subscription, per-lead pricing.
Every provider, sole trader and trade business that activates a TaskerAsker account agrees to the code at signup. It applies to every quote, every message, every site visit and every review interaction on the platform — there are no exemptions for tenure, account size or trade category.
Confirmed breaches are met with proportionate action — a formal warning for first minor breaches, suspension while serious matters are investigated, and permanent removal for repeat or severe breaches such as bait pricing, fake reviews, harassment or off-platform pressure. Suspended accounts have a written right of reply.
Report directly from the messaging thread, the provider's profile, or via the TaskerAsker contact form. Our resolution team responds within one business day, reviews the messaging history, payment record and any supporting evidence, and explains the outcome to both parties in writing.
Yes — once a customer and tradie have been introduced through TaskerAsker, the code applies to that relationship even if subsequent communication moves off the platform. Pressuring a customer to pay or communicate off-platform to avoid review and protection systems is itself a breach.
The code of conduct binds tradies; the customer guarantee binds TaskerAsker to homeowners. Together they cover both sides — tradies promise honest quoting, on-site respect and good-faith dispute resolution; TaskerAsker promises free quotes, milestone-protected payments and independent resolution if something goes wrong.
All grounds are listed in plain English on this page — bait pricing, off-platform pressure, fake or retaliatory reviews, harassment, refusing to engage with the resolution process, breach of state licensing law and any conduct that brings the platform into disrepute. Decisions are made by the TaskerAsker resolution team and are explained in writing.