Everything you need to get help — whether you are a homeowner posting a job, a tradie quoting on one, or someone who has just landed on the site for the first time. The Help Centre brings together the most common questions, the formal support channels, and the policies that explain how TaskerAsker works behind the scenes.
About TaskerAsker — the Australian context for help and FAQs TaskerAsker is a free, Australia-first marketplace that connects homeowners and renters with verified local service providers. Every provider has their ABN checked before they can quote, their state-issued trade licence is recorded for regulated categories (plumbing, electrical, gas, building) and surfaced on the public profile, and reviews can only be left by customers whose job was booked, completed and paid for through the platform. The result is a quoting experience that filters out the worst of the cold-call cowboys without locking you into a single business.
For homeowners considering help and FAQs, the practical workflow on TaskerAsker looks like this. You describe the job in plain English, add three or four photos and a rough timeframe, and post it free — there is no obligation to accept any quote and your contact details stay hidden until you choose a provider. Quotes arrive in writing, typically within a few hours during business hours, and each one itemises labour, materials, call-out fees and GST so you can compare like-for-like. You message the providers you want to shortlist, agree on a start date, and release payment in milestones once the work is signed off.
The marketplace covers every state and territory: New South Wales, Victoria, Queensland, Western Australia, South Australia, the Australian Capital Territory, Tasmania and the Northern Territory. Major metro suburbs (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin and the Gold Coast) have the deepest provider supply, but regional towns are covered too — when local supply is thin we surface the nearest matching tradies and indicate the travel-time premium up front, so there are no surprises.
The help library covers the questions we hear most often — account setup, posting and editing jobs, comparing quotes, milestone payments, dispute resolution, leaving reviews, deleting an account, and how to escalate when a provider stops responding. If you cannot find an answer here, the contact form routes directly to the support team and we reply within one business day.
What to check before you sign a quote for help and FAQs Licence number visible on the quote — for regulated trades, the licence must be issued by the relevant state authority (NSW Fair Trading, VBA, QBCC, WA Building Commission, Consumer and Business Services SA, Access Canberra, CBOS or the NT Building Practitioners Board) and current on the date of the work.Public liability insurance — at least $5,000,000 for residential work; ask for the certificate of currency if the quote is over a few thousand dollars.GST included or extra — every legitimate quote states this clearly. Vague "price on application" lines are a red flag.Materials brand and warranty — for fixtures and fittings, ask which brand and what the manufacturer warranty covers versus what the tradie warrants for workmanship.Payment terms — for jobs under about $3,000 a modest deposit (10–20%) and balance on completion is normal. Larger jobs should run on progress payments tied to defined milestones, never a single up-front lump sum.Written variations — any scope change costs money. A reputable provider will issue a written variation order before doing the extra work, not after.Clean-up and disposal — is rubbish removal included, or do you need a skip bin? Demolition jobs in particular are routinely under-quoted when this line item is missing.Useful next steps for help and FAQs How TaskerAsker verifies the providers behind help and FAQs Every provider that quotes on TaskerAsker passes a four-step verification before a single message can reach a customer. Step one cross-checks the Australian Business Number against the ABR — the business name on the ABN must match the trading name on the profile, GST registration is recorded where applicable, and entities that have been cancelled or suspended on the ABR are blocked. Step two cross-checks the state-issued trade licence for regulated categories — plumbing, gas-fitting, electrical and building work all require a current licence number, recorded against the issuing authority, with the licence class surfaced on the public profile. Step three is identity verification — a photo of a government-issued ID matched to a selfie via liveness check — which protects against profile hijack and bond-skip patterns we saw on the legacy directory. Step four is ongoing — every six months the ABN and licence are re-checked automatically, and any provider whose licence lapses is removed from quoting access until it is restored.
Payment protection for help and FAQs jobs Money on TaskerAsker is held in escrow by a regulated payments partner — never in a provider's bank account — and released to the provider on milestones you sign off in writing. For smaller jobs the default is two milestones (start and sign-off); for renovation work three to five milestones (deposit, rough-in, fit-off, final sign-off plus a defects-period holdback) are standard. The holdback is typically 5% of the contract price for 30 days after sign-off, so any defect that surfaces after the tradie has left can be rectified before the final cent leaves escrow. Disputes go through a structured complaints process with a 14-day response window on each side, escalation to an independent reviewer if needed, and binding outcomes that protect the homeowner from non-completion and the provider from non-payment in equal measure.
Common questions about help and FAQs Is TaskerAsker free for homeowners? Yes. Posting a job is free, comparing quotes is free, and no payment leaves your account until you accept a quote and a milestone is signed off. Providers pay a small connection fee on accepted quotes, which funds the verification and payment-protection infrastructure rather than being passed on to homeowners as a higher hourly rate.
What if no one quotes on my job? Most jobs in supplied categories receive a first written quote within a few hours during business hours. If your job has not received any quote within 24 hours, the support team will surface it to the nearest matching providers manually, refine the wording with you, and (if local supply is genuinely thin) suggest the next-nearest metro area where supply is denser.
How do I verify a quote is genuine? Every written quote on TaskerAsker carries an internal reference that matches the booking record, the provider profile is linked from every message, and the licence/ABN cross-checks are visible before you accept. If anything looks off, the report button on every quote routes straight to the trust and safety team for review.